Competitive advantage in banking comes from effective use of technology

The Handbook of Banking Technology provides a blueprint for the future of banking, with deep insight into the technologies at the heart of the industry. The rapid evolution of IT brings continual change and demand for investment ― yet keeping pace with these changes has become an essential part of doing business. This book describes how banks can harness the power of current and upcoming technology to add business value and gain a competitive advantage; you'll learn how banks are using technology to drive business today, and which emerging trends are likely to drive the evolution of banking over the next decade.

Regulation is playing an ever increasing role in banking and the impact of regulatory change on technology and the management of it are discussed ― while mandatory changes put pressure on many of our high street banking brands, their ability to adapt and utilise technology will have a fundamental impact on their success in the rapidly changing marketplace.

Technology costs can amount to 15 per cent or more of operational costs and bank leaders need to be able to make informed decisions about technology investments in light of the potential benefits. This book explores the depth and breadth of banking technology to help decision makers stay up to date and drive better business.

• Assess your current technology against the new banking paradigms
• Procure the systems needed to protect the bottom line
• Implement newer technology more efficiently and effectively
• Ensure compliance and drive value with appropriate technology management

Technological change is driven by mass adoption of new channels, innovation from new entrants, and by banks themselves as a means of increasing revenue and reducing costs. The Handbook of Banking Technology offers a comprehensive look at the role of technology in banking, and the impact it will have in the coming years.

Table of Contents

CHAPTER 1 Introduction 

CHAPTER 2 The History and Current State of Banking

CHAPTER 3 An Introduction to Banking Technology

CHAPTER 4 Channels 

CHAPTER 5 Banking Operations 

CHAPTER 6 Card Payments 

CHAPTER 7 Payments 

CHAPTER 8 Regulation, Finance and Compliance

CHAPTER 9 The Technology Function 

CHAPTER 10 The Future of Banking 

About the authors

Tim Walker is an expert on the use and implementation of technology in banking and payments organisations. After setting up one of the UK’s first websites as a student in the early 1990s, he started his professional career at Logica, ultimately leading the development of a customer relationship management platform that was implemented in various financial services call centres. He then moved to Deloitte where he consulted to a wide range of banks and payments organisations, including a role as the lead solution architect for a new pan-European mass affluent online bank and leading the system integration of a new card payment authorisation platform for a global payment scheme. After becoming a Partner at Deloitte, Tim set up and became the global leader of its core banking practice, providing advice to a wide range of banking institutions from small, single branch banks to the largest international banking groups, as well as writing articles, presenting at conferences and undertaking pre-acquisition due diligence reviews of the technology and operations of various banking and payments organisations. During his time at Deloitte he worked across Europe, in the USA and in the Middle East. Since leaving Deloitte, Tim has undertaken various roles including leading a large programme to implement a new finance platform for an international bank and as a non-executive director for a start-up bank in the UK. He lives in the Wye Valley with his wife and two children.

Lucian Morris has been consulting, presenting, and writing on technology and retail banking related topics for more than 15 years and is a specialist in the building and management of technology solutions and services in financial services organisations. As a Director at Deloitte, Lucian worked with many UK and European top- tier retail banks but is best known for his role as Chief Information Officer during the build and launch of Metro Bank, for which Deloitte won a prestigious Management Consulting Association award. After spending more than a decade as a consultant at Deloitte, Lucian then worked on another start-up bank and led the build and launch of a UK-based fintech, LQID. He enjoys presenting on banking- related topics and writes a regular blog on LinkedIn where he comments on developments in UK retail banking, particularly the current account market. Lucian is currently the Chief Information Officer at Mortgage Advice Bureau in the UK. He lives in Bedfordshire with his wife and two children.