In an era where organizational success increasingly hinges on effective project management, the role of the project management office (PMO) has never been more critical. Project Management Offices: A Practice Guide is a groundbreaking resource designed to bridge the gap between theoretical knowledge and practical application, while shaping the future of PMOs. Drawing from the collective wisdom of the global PMO community, this guide offers innovative and deeply rooted insights into key challenges such as demonstrating value; aligning with organizational vision, mission, and strategy; and fostering continuous improvement. It combines extensive research, practical experience, and collaborative input from hundreds of seasoned PMO practitioners and experts from around the world. By embracing the concepts and strategies presented in this guide, PMO professionals can transform their PMOs into dynamic, value-driven entities that are indispensable to their organizations’ success.

Table of Contents

Chapter 1: Introduction

Chapter 2: How to Read This Guide

Part 1: Building a New PMO Mindset

Chapter 3: Understanding the PMO

Chapter 4: Navigating Organizational Landscapes

Chapter 5: The PMO as a Value-Driven Service Provider

Chapter 6: Embracing PMO Customer Centricity

Chapter 7: PMO Services and PMO Maturity

Chapter 8: Developing Competencies for PMOs

Part 2: The PMO Value Ring™ Framework

Chapter 9: Framework Overview

Chapter 10: The Organizational Baseline Elements

Chapter 11: The PMO Structural Components

Chapter 12: The PMO Customer Experience Cycle

Part 3: Exploring the Value-Generating PMO Flywheel

Chapter 13: Flywheel Overview

Chapter 14: Step 1: Awareness Building

Chapter 15: Step 2: Needs Assessment

Chapter 16: Step 3: Value Proposition

Chapter 17: Step 4: Service Development

Chapter 18: Step 5: Service Onboarding

Chapter 19: Step 6: Service Operation

Chapter 20: Step 7: Service Monitoring

Chapter 21: Step 8: Service Improvement

Chapter 22: Step 9: Value Delivery

Chapter 23: Step 10: Value Recognition

Chapter 24: Conclusion

Part 4: Appendices

Appendix X1: Contributors and Reviewers

Appendix X2: PMO Customer Expectation Assessment

Appendix X3: PMO Service Maturity Assessment

Appendix X4: Critical Competency Profiles for PMO Service Delivery

About the Author

PMI serves more than five million professionals including over 680,000 members in 217 countries and territories around the world, with 304 chapters and 14,000 volunteers serving local members in over 180 countries. Its services include the development of standards, research, education, publication, networking opportunities in local chapters, hosting conferences and training seminars, and providing accreditation in project management.