Few organizations realize a return on their digital investment. They’re distracted by political infighting and technology-first solutions. To reach the next level, organizations must realign their assets—people, content, and technology—by practicing the discipline of digital governance. Managing Chaos inspires new and necessary conversations about digital governance and its transformative power to support creativity, real collaboration, digital quality, and online growth.

Review

Managing Chaos provides clear and cogent guidance on how a governance model delivered through digital strategy, policy, and standards and abetted by a culture of collaboration can help the enterprise develop an effective approach to digital transformation. --Perry Hewitt, Chief Digital Officer, Harvard University

Managing Chaos is a practical and pragmatic guide to integrating digital into any business. Required reading for every organization. --Paul Boag, author of Digital Adaptation

You can t get user experience right if your governance model is wrong, and nobody knows digital governance better than Lisa Welchman. When executives and designers read Managing Chaos, the intertwingled world+web will be a better place. --Peter Morville, author of Intertwingled

Table of Contents

PART I: Making a Digital Governance Framework

CHAPTER 1: The Basics of Digital Governance

CHAPTER 2: Your Digital Team: Where They Are and What They Do

CHAPTER 3: Digital Strategy: Aligning Expertise and Authority

CHAPTER 4: Staying on Track with Digital Policy

CHAPTER 5: Stopping the Infighting About Digital Standards

CHAPTER 6: Five Digital Governance Design Factors

CHAPTER 7: Getting It Done

CHAPTER 8: The Decision To Govern Well

PART II: Case Studies

CHAPTER 9: Multinational Business-to-Business Case Study

CHAPTER 10: Government Case Study

CHAPTER 11: Higher Education Case Study

About the Author

In her 20-year career, Lisa Welchman has paved the way in the discipline of digital governance, helping organizations stabilize their complex, multi-stakeholder digital operations. Lisa s thought leadership focuses on interpreting how the growth of digital impacts organizations, as well as the maturation of digital as a distinct vocational discipline in the enterprise. Currently, Lisa is president of Digital Governance Solutions at ActiveStandards. Lisa began her career in digital in Silicon Valley at Netscape and Cisco Systems before establishing website management consultancy WelchmanPierpoint, which was acquired by ActiveStandards in 2014. Lisa speaks globally on issues related to digital governance, the rise of the Information Age and the role of the information worker.