Handbook of Usability and User Experience: Methods and Techniques is concerned with emerging usability and user experience in design concepts, theories and applications of human factors knowledge focusing on the discovery, design and understanding of human interaction and usability issues with products and systems for their improvement.

This volume presents methods and techniques to design products, systems and environments with good usability, accessibility and user satisfaction. It introduces the concepts of usability and its association with user experience, and discusses methods and models for usability and UX. It also introduces relevant cognitive, cultural, social and experiential individual differences, which are essential for understanding, measuring and utilizing these differences in the study of usability and interaction design. In addition, the book discusses the use of usability assessment to improve healthcare, the relationship between usability and user experience in the built environment, the state-of-the-art review of usability and UX in the digital world, usability and UX in the current context, and emerging technologies.

We hope that this first of two volumes will be helpful to a large number of professionals, students and practitioners who strive to incorporate usability and user experience principles and knowledge in a variety of applications. We trust that the knowledge presented in this volume will ultimately lead to an increased appreciation of the benefits of usability and incorporate the principles of usability and user experience knowledge to improve the quality, effectiveness and efficiency of consumer products, systems and environments in which we live.

Table of Contents

Section  1 Methods and Models for Usability and UX

Chapter 1 Usability and User Experience: Methods and Models

Chapter 2 Implications and Methodological Issues for the Study of Individual Differences in Usability and User Experience

Chapter 3 Three Methods of Usability-UX Task Analysis, REM, UX System Diagrams

Chapter 4 Remote Usability Testing

Chapter 5 Helping Them to See It: Using Full Size Mock-Ups to Achieve Usability

Chapter 6 Qualitative Techniques and Design: Using Sequential and Thematic Analysis to Investigate Focus Group in the Problem's Exploration Phase

Chapter 7 User-Centred Change: New Perspectives on Technology Development and Implementation

Section  2 Usability and UX in the Health Sector

Chapter 8 Usability to Improve Healthcare

Chapter 9 Considering Users· Experience in the Design of Animated Instructions for Medicines Usage: Listening to Patients and Health Professionals

Chapter 10 Getting the Benefit from Connecting Health Apps to Complex Healthcare Systems

Section  3 Usability and UX in the Built Environment

Chapter 11 Usability and User Experience of the Built Environment: Concepts, Methods and Techniques

Chapter 12 A Human-Centered Architecture: Considering Usability and User Experience in Architectural Design

Section  4 Usability and UX in the Digital World

Chapter 13 Digital Human Modeling in Usability

Chapter 14 User Experience and Information Architecture: Interaction with Recommendation System on a Music Streaming Platform

Chapter 15 Personified Virtual Assistants: Evaluating Users' Perception of Usability and UX

Section  5 Usability and UX in the Currency Context and Emerging Technologies

Chapter 16 User Experience in Remote Context Emerging Needs

Chapter 17 Applications of Infrared Thermography to Evaluate the Ergonomics and Usability of Products with a Gestural Interface

Chapter 18 Advanced User Experience Evaluations Using Biosensors in Virtual Environments

About the Author

Marcelo Soares is currently a Full Professor at the Southern University of Science and Technology—SUSTech, and previously at School of Design, Hunan University, China, selected for this post under the 1000 Talents Plan of the Chinese Government. He is also a licensed Full Professor of the Department of Design at the Federal University of Pernambuco, Brazil. He holds an MS (1990) in Industrial Engineering from the Federal University of Rio de Janeiro, Brazil, and a PhD from Loughborough University, England.

Francisco Rebelo is Associate Professor at School of Architecture—University of Lisbon (FA/ULisboa), Director of the ergoUX—Ergonomics and User Experience Laboratory, responsible for Ergonomics in the Centre of Architecture, Urban Planning and Design FA/ULisboa, and collaborator of the Interactive Technologies Institute— Laboratory of Robotics and Engineering Systems IST/ ULisboa.

Tareq Ahram is a research professor and lead scientist at the University of Central Florida. He received the Master of Science degree in human engineering from the University of Central Florida (UCF), Orlando, FL, and PhD degree in industrial engineering with a focus on large-scale information retrieval systems from UCF, in 2004 and 2008, respectively, with specialization in human systems integration (search algorithms). Dr. Ahram served in multiple research roles in the United States, Brazil and Europe.