This textbook covers the entire Business Process Management (BPM) lifecycle, from process identification to process monitoring, covering along the way process modelling, analysis, redesign and automation. Concepts, methods and tools from business management, computer science and industrial engineering are blended into one comprehensive and inter-disciplinary approach. The presentation is illustrated using the BPMN industry standard defined by the Object Management Group and widely endorsed by practitioners and vendors worldwide.

In addition to explaining the relevant conceptual background, the book provides dozens of examples, more than 230 exercises – many with solutions – and numerous suggestions for further reading. This second edition includes extended and completely revised chapters on process identification, process discovery, qualitative process analysis, process redesign, process automation and process monitoring. A new chapter on BPM as an enterprise capability has been added, which expands the scope of the book to encompass topics such as the strategic alignment and governance of BPM initiatives.

The textbook is the result of many years of combined teaching experience of the authors, both at the undergraduate and graduate levels as well as in the context of professional training. Students and professionals from both business management and computer science will benefit from the step-by-step style of the textbook and its focus on fundamental concepts and proven methods. Lecturers will appreciate the class-tested format and the additional teaching material available on the accompanying website.

Table of Contents

1 Introduction to Business Process Management

2 Process Identification

3 Essential Process Modeling

4 Advanced Process Modeling

5 Process Discovery

6 Qualitative Process Analysis

7 Quantitative Process Analysis

8 Process Redesign

9 Process-Aware Information Systems

10 Process Implementation with Executable Models

11 Process Monitoring

12 BPM as an Enterprise Capability

About the Authors

Marlon Dumas is a professor of Information Systems at University of Tartu, Estonia and Adjunct Professor at Queensland University of Technology (QUT), Australia. He is co-editor of a textbook on Process-Aware Information Systems (Wiley, 2005) and has taught BPM both in academia and as a professional trainer for over a decade in a dozen countries. He is also an active BPM researcher with a focus on process modeling, analysis and monitoring. He is one of the main architects of two open-source BPM projects – Apromore and Nirdizati.

Marcello La Rosa is a professor of Information Systems at The University of Melbourne, Australia. Prior to that, he held an appointment at QUT, Australia. Marcello leads the Apromore open-source project, for the development of an advanced process analytics platform, and contributes to the predictive process monitoring platform Nirdizati. His research interests focus on process mining, analysis and consolidation. Marcello has taught BPM to students and practitioners in Australia and overseas for over ten years. His MOOCs, co-developed with the other authors of this book, have been attended by over 25,000 students worldwide.

Jan Mendling is a full professor with the Institute for Information Business at the WU Vienna, Austria. Prior to that, he held appointments at Humboldt University of Berlin, Germany, and at QUT, Australia. Currently, he is also a visiting professor at the University of Ljubljana and the University of Liechtenstein. His main research interests are in business process management and process mining. Jan has taught BPM to students and practitioners at different institutions in Europe and Australia. He is co-founder of the Berliner BPM-Offensive, a practitioners’ forum for BPM, and a board member of the Austrian Process Management Society (Gesellschaft für Prozessmanagement).

Hajo A. Reijers is a full professor of Business Informatics at Vrije Universiteit Amsterdam, the Netherlands. He also holds a position as part-time, full professor at Eindhoven University of Technology. Previously, he worked as a management consultant in the BPM field. Hajo has taught BPM to students at all academic levels and provides training to practitioners at the TIAS Business School. He is one of the founders of the Business Process Management Forum, a Dutch platform for the exchange of knowledge between industry and academia.