Designing User Experience presents a comprehensive introduction to the practical issue of creating interactive systems, services and products from a human-centred perspective. It develops the principles and methods of human–computer interaction (HCI) and Interaction Design (ID) to deal with the design of twenty-first-century computing and the demands for improved user experience (UX). It brings together the key theoretical foundations of human experiences when people interact with and through technologies. It explores UX in a wide variety of environments and contexts.

Table of Contents

Part I The essentials of designing user experience

Introduction to Part I

1 An introduction to user experience

2 PACT: a framework for designing UX

3 The process of human-centred UX design

4 Cross-channel UX

5 Usability

6 Experience design

Part II Techniques for designing UX

Introduction to Part II

7 Understanding

8 Envisionment

9 Design

1 0 Evaluation

11 Task analysis

12 Visual interface design

13 Multimodal interface design

Part Ill Contexts for designing UX

Introduction to Part Ill

14 Designing apps and websites

15 Social media

16 Collaborative environments

17 Al: artificial intelligence and interface agents

18 Ubiquitous computing

19 Mobile computing

20 Wearable computing

Part IV Foundations of UX design

Introduction to Part IV

21 Memory and attention

22 Affect

23 Cognition and action

24 Social interaction

25 Perception and navigation

About the Author

Professor David Benyon is Professor of Human-Computer Systems and Director of the Centre for Interaction Design at Edinburgh Napier University, UK. He has been working in the area of human-computer interaction and interaction design for over 25 years. He has written widely on the subject with over 150 refereed publications covering HCI, interaction design and user experience. He is involved in many leading-edge research and development projects that prototype and evaluate future interactions of people with new and emerging technologies.