Master IT hardware and software installation, configuration, repair, maintenance, and troubleshooting and fully prepare for the CompTIA® A+ Core 1 (220-1001) and Core 2 (220-1002) exams.

This is your all-in-one, real-world, full-color guide to connecting, managing, and troubleshooting modern devices and systems in authentic IT scenarios. Its thorough instruction built on the CompTIA A+ Core 1 (220-1001) and Core 2 (220-1002) exam objectives includes coverage of Windows 10, Mac, Linux, Chrome OS, Android, iOS, cloud-based software, mobile and IoT devices, security, Active Directory, scripting, and other modern techniques and best practices for IT management.

Award-winning instructor Cheryl Schmidt also addresses widely-used legacy technologies―making this the definitive resource for mastering the tools and technologies you’ll encounter in real IT and business environments. Schmidt’s emphasis on both technical and soft skills will help you rapidly become a well-qualified, professional, and customer-friendly technician.

LEARN MORE QUICKLY AND THOROUGHLY WITH THESE STUDY AND REVIEW TOOLS:

• Learning Objectives and chapter opening lists of CompTIA A+ Certification Exam Objectives make sure you know exactly what you’ll be learning, and you cover all you need to know
• Hundreds of photos, figures, and tables present information in a visually compelling full-color design
• Practical Tech Tips provide real-world IT tech support knowledge
• Soft Skills best-practice advice and team-building activities in every chapter cover key tools and skills for becoming a professional, customer-friendly technician
• Review Questions―including true/false, multiple choice, matching, fill-in-the-blank, and open-ended questions―carefully assess your knowledge of each learning objective
• Thought-provoking activities help students apply and reinforce chapter content, and allow instructors to “flip” the classroom if they choose
• Key Terms identify exam words and phrases associated with each topic
• Detailed Glossary clearly defines every key term
• Dozens of Critical Thinking Activities take you beyond the facts to deeper understanding
• Chapter Summaries recap key concepts for more efficient studying
• Certification Exam Tips provide insight into the certification exam and preparation process

This book features chapter-ending exercises graded by course instructors. Answers are unavailable for independent study.

Table of Contents

Chapter 1: Introduction to the World of IT

Chapter 2: Connectivity

Chapter 3: On the Motherboard

Chapter 4: Introduction to Configuration

Chapter 5: Disassembly and Power

Chapter 6: Memory

Chapter 7: Storage Devices

Chapter 8: Multimedia Devices

Chapter 9: Printers

Chapter 10: Mobile Devices

Chapter 11: Computer Design and Troubleshooting Review

Chapter 12: Internet Connectivity, Virtualization, and Cloud Technologies

Chapter 13: Networking

Chapter 14: Introduction to Operating Systems

Chapter 15: Introduction to Scripting

Chapter 16: Advanced Windows

Chapter 17: macOS and Linux Operating Systems

Chapter 18: Computer and Network Security

Chapter 19: Operational Procedures

Appendix A: Subnetting Basics

Appendix B: Certification Exam Objectives (Online)

About the Author

Cheryl Schmidt is a professor of Network Engineering Technology at Florida State College at Jacksonville. Prior to joining the faculty ranks, she oversaw the LAN and PC support for the college and other organizations. She started her career as an electronics technician in the U.S. Navy. She teaches computer repair and various networking topics, including CCNA, network management, and network design. She has published other works with Pearson, including IP Telephony Using CallManager Express and Routing and Switching in the Enterprise Lab Guide.

Cheryl has won awards for teaching and technology, including Outstanding Faculty of the Year, Innovative Teacher of the Year, Cisco Networking Academy Instructor Excellence Award, and Cisco Networking Academy Stand Out Instructor. She has presented at U.S. and international conferences. Cheryl keeps busy maintaining her technical certifications and teaching but also loves to travel, hike, do all types of puzzles, and read.