Age of Invisible Machines is a practical guide to conversational artificial intelligence and essential reading for anyone interested in the future of business, technology, and UX. 

Author Robb Wilson shares the core philosophies and best practices that made OneReach.ai the highest scoring company in Gartner's 2022 Critical Capabilities for Enterprise Conversational AI Platforms report.

The CEO and co-founder of OneReach.ai joins co-author Josh Tyson, sharing insights drawn from over 20 years of experience in conversational AI. Together they gleaned wisdom from millions of research hours and the thousands of bots built on the OneReach.ai platform, which processed more than 1.5 billion enterprise conversational AI experiences in 2021 alone. 

Age of Invisible Machines cuts through the noise and hops over armchair experts, providing a roadmap for building the strategy, team, tools, architecture, and ecosystem required for hyperautomation. 

Anyone serious about the future integration of business, technology, and UX needs to read this book. CTOs, CIOs, CEOs and business leaders interested in future-proofing their organizations needs to read this book.

Organizations that are equipped to leverage conversational AI will be able to create their own automations—in essence writing their own software—using code free development tools. This radical shift has unleashed a new technology landscape where interfaces recede from view and our lives become greatly enhanced by invisible machines. 

Table of Contents

Part I Imagining an Ecosystem of Intelligent Digital Workers 

Chapter 1 Hyperautomation Is Already Here

Chapter 2 What Conversational Artificial Intelligence ls-and Isn't

Chapter 3 Competing in the Age of Hyperautomation

Chapter 4 The Ethics of Experiential Al

Chapter 5 How Hyperautomation Can Change the World

Chapter 6 This Journey Has Been Personal

Part II Planning an Ecosystem of Intelligent Digital Workers 

Chapter 7 Learning the Terms

Chapter 8 The Dream vs. Reality

Chapter 9 Ecosystem Evolution Explained

Chapter 10 Teams and the Co-Creation Mindset

Chapter 11 Preparing Tools and Architecture

Chapter 12 Vetting Your Vendors

Chapter 13 Articulating Your Strategy to Others

Part Ill Building an Ecosystem of Intelligent Digital Workers

Chapter 14 The Process of Hyperautomating

Chapter 15 Design Strategy for Hyperautomation

Chapter 16 Production Design for Hyperautomation

Chapter 17 Best Practices in Conversational Design Part IV Conclusion 

Chapter 18 Where Do We Go from Here?

About the Author

Robb Wilson is the founder, lead designer, and chief technologist behind OneReach.ai, the highest-scoring company in Gartner's first Critical Capabilities for Enterprise Conversational AI Platforms report. Robb is a contributor to Harvard Business Review and has spent over two decades applying his deep understanding of user-centric design to unlocking hyperautomation. He built UX Magazine into the world's largest experience design publication while creating a full-service UX firm that competed with IDEO and Frog Design. In addition to collecting over 130 awards across the fields of design, technology and business, Robb has held executive roles at several publicly traded companies.